Dealing with Customers during a Pandemic 101

Sunday, March 7, 2021

Oh no! I’m less than 6 feet away from you, I represent a company known for its cleanliness. I need to restock the aisle but that would entail me breaking social distance. Does this sound like you? Are you in a work PICKL? Don’t you wish you had some guidance on the subject? Fear no more for, we’re here to help guide you so that, you can deal with the customers in your store. 


With all these new rules and regulations, you can sometimes feel overwhelmed. Let’s break it down. The 10 and 5 rule no longer applies. Once upon a time, B.C(Before Corona), there was a rule known as the 10 and 5 rule which entailed, anytime a customer is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming customer, when a staff member is 5 feet away, a sincere greeting of acknowledgment should accompany the eye contact and smile.


That rule has now shifted to the 10 and 6 rule. Don’t overthink it, that’s why we’re here. The 10 and 6 rule means, that anytime a customer is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming customer, when a customer reaches the six-foot mark, kindly ask if you can be of any assistance, without getting closer to the customer. 


You’re at Whole Foods. It’s 12:33 pm, you’re restocking the aisle, and approaching you are a couple of customers. Don’t panic. Keep your distance, make friendly eye contact, ask if they need help with anything, and give them the space they need. Your shift isn’t going anywhere so, let the customers take what they want and then return to restocking.


PICKL is here to raise awareness for all parties (consumers + brands + retailers). Follow today’s new safety codes and we’re sure you’ll have an effortless experience during your time out and about your home. 


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Happy Pickling 💚

-PICKL Posse

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